Amazon Corporate LLC Content/Data Editor (including weekends) in Seattle, Washington

DESCRIPTION `The Database Content Team play an essential role at IMDb, ensuring that the content - from which IMDb's Consumer, Professional and Mobile experiences are built from - is complete and correct. We put the 'Db' in IMDb. We are a group of experts and entertainment enthusiasts based in multiple locations around the globe, using high-judgement to make smart vetting decisions. We leverage technology to keep us consistent and scale with content growth and customer demand in an ever-evolving industry. We own content-related customer service contacts to keep us close to our customers and feed the flywheel of continuous vetting-improvement. We are passionate about publishing all valid data as rapidly as possible and we never stop innovating on our policies, workflows and tools to achieve it. Data Editors play a vital, dual role; vetting content and providing front-line customer support for content-related questions and problems. With this new position we're expanding our Seattle team to provide same-day customer support for the US entertainment industry, so the successful candidate will need to hit the ground running on both fronts. We need an analytically oriented person with a proven track-record in innovating and scaling large, complex content workflows via automation and manual process improvement. The successful candidate will have 2+ years' experience working directly with customers, ideally in first or second line support in a technical environment. You'll need to show results of working backwards from customer issues to diagnose issues/opportunities and providing requirements and business justification for technical teams to deliver solutions. As standard for a role within the Database Content Team, you must have knowledge of and passion for the film/TV/gaming/celebrity industry. Unique to this Seattle-based role, you'll be working closely with the team responsible for proactively acquiring content directly from studios so a solid understanding of how the industry operates and its working structure is vital. Also unique, this position will be providing support for legal/complex customer escalations - a proven track record in handling sensitive issues is also a must. Please also note that this position is open explicitly to increase our ability to provide same-day customer support in the seven days a week, so the successful applicant will be expected to work every Saturday and Sunday plus 3 other days during the week. BASIC QUALIFICATIONS * Available to work every weekend (Saturday and Sunday) * 2+ years' experience in first/second line technical customer support * 2+ years' experience working with database content * Experience in vetting user-generated data and being accountable for the quality of that data, including insights into the motivations of contributor communities and how to better support and engage them * Knowledge of and passion for the film/TV/gaming/celebrity industry * Experience handling sensitive/legal customer escalations * Experience in writing customer and internal-facing SOPs and manual process workflows * An excellent trainer with an ability to educate and enthuse team members on new processes * Adept at understanding proprietary software and tooling, including generating technical requirements for improvements to said software * Experience of manipulating large data sets in Excel and creating engaging, user-friendly reports * Excellent interpersonal and communication skills * Excellent analytical and problem-solving skills * Excellent command of the English language, both written and verbal * Superlative attention to detail * Excellent organizational skills combined with the ability to work both independently and as part of a team * Diploma or higher in IT Practitioning or similar * Prior experience of Regular Expressions (RegEx) PREFERRED QUALIFICATIONS * SQL and