Facebook Technical Account Manager, Publishers, Music Operations in New York, New York

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

The Media Operations team develops solutions for media companies on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products. Our Music Partner Operations team is committed to providing support for music content partners inclusive of the specific needs of the industry.

We are seeking a Technical Account Manager to manage technical operations and global product support functions for music publishers. Candidates will have extensive operational experience with publishers and performing rights organizations including rights management, reporting, data reconciliation, and development of supporting systems. They will also be data driven and flexible to frequent changes. They are expected to think creatively about ambiguous issues and are passionate about problem-solving. They will also be able to work successfully across teams and regions.

Required Skills:

  1. Manage day-to-day ongoing operations with Facebook's music publisher and rights society partners

  2. Technical account management downstream of partner engineering

  3. Operational support and Publisher advocate for development of rights management products and tools

  4. Communication with partners with regard to onboarding specifications and processes, including general documentation

  5. Partner closely with cross-functional teams – including partnerships, operations, legal, product, and engineering teams - in an effort to scale operations support workflows across teams

  6. Develop an expertise in Facebook’s music rights management products and how they are being used across constituent groups

  7. Create scripts or processes to facilitate scalable music publisher data ingestion and reconciliation

  8. Publisher advocate for contractual rights based decisions and actions

Minimum Qualifications:

  1. BA or BS degree

  2. 2+ years of experience in music account management, product management, online operations, consulting, or analytics

  3. 1+ years of SQL experience

  4. Analytical experience and experience managing results to metrics

  5. Knowledge of music industry licensing and operations

  6. Knowledge of digital rights management products, especially for music

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.