Google Technical Account Manager, Publishers, Google Technical Services in Mountain View, California

Note: By applying to this position your application is automatically submitted to the following locations: Boulder, CO, USA; New York, NY, USA; Mountain View, CA, USA

The Google Technical Services Global Customer Care team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

The Publishers team, in Google Technical Services ensures that our external partners are able to grow their business with the full support of Google's products. Technical Account Managers are advertising and technology mavericks who serve as liaisons between our biggest partners and Google's Engineering and Sales teams. Technical Account Managers not only serve as Google gurus but also identify new opportunities where our products can better help our partners’ businesses, they not only have strong tech skills to troubleshoot some of the toughest issues but have strong soft skills as well. Our suite of products is constantly growing and Google Technical Services Publishers help us understand exactly what our partners need.

Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.

  • Help partners in their day-to-day challenges by delivering innovative and scalable solutions and troubleshooting their issues and performing implementation reviews.
  • Assist clients in the adoption of new products via upgrades and migrations to develop their long term success and improve product offerings by providing client feedback on features to Product Management and Engineering.
  • Guarantee the technical aspects of your assigned client integrations (both new and ongoing) by providing necessary documentation and technical guidance. Analyze and optimize the development of existing clients to ensure their success with the Google suite of products for partners.
  • Present in front of small or mid-sized groups of internal stakeholders and customers.
  • Advocate new product features and ensure the prompt and proper resolution of technical challenges.

Minimum qualifications:

  • BA/BS degree in Computer Science or a related technical field or equivalent practical experience.
  • Experience with coding in languages such as Python or Java. Experience with SQL.
  • Ability to travel as needed.

Preferred qualifications:

  • Experience in troubleshooting web technologies, such as XML, HTML and HTML5, JavaScript, Flash.
  • Ability to collaborate with teams across geographically dispersed functions.
  • Excellent data analysis skills, with the ability to make decisions based on data-sets.
  • Excellent project management, communication and presentation skills, with excellent attention to detail.

At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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