Internal Revenue Service Writer-Editor *Temporary NTE 1 Year* - ESD in Fresno, California

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Duties
Summary

WHAT DOES A *WRITER-EDITORDO?*As a Writer Editor you will provide training needs assessment, analysis, design, development and be responsible for the evaluation of instructional materials. In addition you will identify, analyze, and coordinate data to be included in a user friendly web site that meets customer needs.

WHAT IS THE TAXPAYER ADVOCATE SERVICE*DIVISION:*If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

Positions are located in TAS, ESD, Technical Course Development and/or Learning & Education Delivery. Two vacancies to be filled in two of the following locations: 1171 Fulton Mall, Fresno, CA (CA7387); 400 West Bay Street, Jacksonville, FL (FL0067); 575 N Pennsylvania, Indianapolis, IN (IN0133); 300 Madison Ave, Covington, KY (KY3005); 900 Chelmsford Street, Lowell, MA (MA5813); 333 W. Pershing Road, Kansas City, MO (MO1937); 955 S. Springfield Ave, Springfield, NJ (NJD003); 1040 Waverly Avenue, Holtsville, NY (NY0376); 1000 Liberty Avenue, Pittsburg, PA (PA0233); 2970 Market Street, Philadelphia, PA (PA0809); 5333 Getwell Road, Memphis, TN (TN0005); 1111 Commerce Street, Dallas, TX (TX0058); 3651 S IH-35, Austin, TX (TX2038); 155 E. 31 ST, Ogden, UT (UT1417).

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Responsibilities

As a Writer Editor you will:

  • Assist with the analysis, planning, organization, technical direction, development, review, and evaluation of learning events.
  • Analyze previous course evaluations and determine the best methods of presentation for the complete course/module.
  • Develop guidelines, instructional methods, course materials, training aids, and new or improved applications in the fields of educational technology and e-learning.
  • Design, development, and maintain web-site applications for Learning and Education that address customer needs.
  • Monitor web site content to ensure it remains current and accurate
  • Analyze, provide technical direction, and evaluate computer-based training and on-line help of performance-support systems.
  • Assist with the analyses and compiling of software and hardware needs to improve training and cost effectiveness. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - 01 - 05 nights per month.

Supervisory status

No

Promotion Potential

12

Who May Apply
This job is open to…
  • Current IRS Internal/Agency Employees

Questions? This job is open to 1 group.

  • #### Job family (Series)

1082 Writing And Editing

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  • Requirements

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Requirements
Conditions of Employment
  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or National
  • IRS Employees on Career or Career Conditional Appointments

Qualifications

You must meet the following requirements by the closing date of this announcement. *GS-11 LEVEL:* You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: demonstrated knowledge of education and training techniques and methodology for development of courseware, and communication techniques to present and deliver instruction and training; Knowledge of various data formatting and presentation techniques to support the preparation and presentation of concise, clear instructional screens and help topic screens; Knowledge of techniques and skill for converting regulatory and procedural language into readily understandable terms; Practical knowledge of training systems and computer-assisted training applications such as ELMS and CENTRA to provide technology-assisted training support. You may substitute education for specialized experience as follows:

  • Ph.D. or equivalent doctoral degree, or

  • 3 full years of progressively higher level graduate education leading to such a degree

  • LL.M., if related

GS-12-Level: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: demonstrated knowledge of education and training techniques and methodology for development of courseware, and communication techniques to present and deliver instruction and training; Knowledge of various data formatting and presentation techniques to support the preparation and presentation of concise, clear instructional screens and help topic screens; Knowledge of techniques and skill for converting regulatory and procedural language into readily understandable terms; Practical knowledge of training systems and computer-assisted training applications such as ELMS and CENTRA to provide technology-assisted training support.

The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. In addition to the above requirements, you must meet the following, if applicable: **You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

Education
Additional information

POSITION DESCRIPTIONS: GS-11 PD# 98067 & GS-12 PD# 98068**A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

*CONDITIONS OF EMPLOYMENT:*

  • We may select from this announcement or any other source to fill one or more vacancies.
  • This is a bargainingunit position.
  • Alternative work schedule, staggered work hours or telework may be available.
  • Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/

Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. To preview questions please click here.

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Background checks and security clearance
Security clearance

Not Applicable

  • Required Documents

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Required Documents

A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional).

To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

Career Transition Assistance Plan (CTAP) DOCUMENTATIONIf you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

IRS Reassignment Preference Program (RPP)You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

PERFORMANCE APPRAISAL/AWARDSSubmit a copy of your most recent completed performance appraisal.

IRS employees: If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date. Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at*http://jobs.irs.gov/seasonal/reasonable-accommodation.html* We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us HCO.MPHS.APPLY@IRS.GOV* if you require this for any part of the application and hiring process.*

  • To begin,either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
  • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN).* Also, go to “My Account” to view and update your information, as necessary.*
  • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the* more information* link for this position. The Details page will display the status of your application, the documentation received.
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk*.*

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Agency contact information
IRS JOBS ONLINE HELP DESK
Phone

866-743-5748, OPT #1, #3

TDD

999-999-9999

Fax

000-000-0000

Email

HCO.MPHS.APPLY@IRS.GOV

Address

INTERNAL REVENUE SERVICE 5015 S. IH-35 Stop 1543 AUSC Austin, Texas United States

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Next steps

You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.” Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/496368100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 04/11/2018 to 04/24/2018

Salary: $61,218 to $109,245 per year

Pay scale & grade: GS 11 - 12

Work schedule: Full-Time

Appointment type: Temporary - Temporary NTE 1 Year. May be extended up to 5 years or made permanent without further competition.