Rose International INC Attorney/Legal Editor in Eagan, Minnesota

Position Title: Attorney/Legal Editor

Position Number: 280111

Location: Eagan, MN

Desired Skill Set:

Call Center, Customer Service, Juris Doctor, Legal Editing, Research

Position Description:


Position: Legal Help Desk Associate

Duration: 4/23/18 – 8/20/18

Location: Eagan, MN 55123

Hours: 7.5/day, 37.5/week

Positions: 12

Job Description:

Are you interested in being a go-to legal research expert trusted by professionals around the world?

We are hiring bar-admitted attorneys who are dependable to their core and have the grit and tenacity to assist and educate legal and corporate professionals world-wide. Our attorney agents play an important role in the global support of our products, with a primary focus on Westlaw, the world’s leading provider of information to the legal and business communities. If you excel at legal research, digging for answers, finding creative solutions to difficult issues and partnering with professionals, you may have what it takes to succeed as a Reference Attorney.

Reference Attorneys work in a fast-paced, high-volume contact center that continuously evolves to meet the demands of our customers while maintaining an industry-leading level of service. Customer satisfaction, retention, and loyalty drive our interactions, and our customers include top law firms, government agencies, and global corporations. We also partner closely with our sales and account management, editorial, and product development teams to connect our customers’ needs with our business objectives.

Every day brings a new challenge as Reference Attorneys research relevant and cutting-edge issues. We are expert legal researchers and use our knowledge of and experience with the practice of law and the legal process and legal industry to help our customers find the answers they need. Reference Attorneys take pride in their research and problem-solving abilities and work hard to educate our customers on how to get the most out of our products.

Reference Attorney shifts offer flexibility that makes it easy to strike a work/life balance. Because we assist customers in real-time, Reference Attorneys never have to take work home. All Reference Attorneys are based at the Minnesota office in the Twin Cities metro area. The location offers an excellent quality of life, access to great education, and a vibrant arts scene.

If you think you have the right combination of skills and personality to deliver excellent customer service to customers with high expectations, apply now. We cannot promise it will be easy, but we can promise you will gain valuable skills and experience working on behalf of the world’s leading information company.


• J.D. from U.S. accredited law school and bar admission from any state

• Excellent communication and customer service skills.

• Computer and online systems proficiency with ability to multitask while supporting customers via live chat.

• Highly efficient at professionally communicating with customers via a chat.

• Open to feedback and working closely with management and training staff for continuous growth and development

Desired Skills/Experiences

• 1 – 2 years of prior legal experience preferred but not required

• Prior customer service experience is helpful, but the key to success is the ability to:

o Take ownership of difficult issues with confidence and definitive solutions

o Proactively take initiative to seek creative solutions while balancing business interests

o Be expressive, genuine, and friendly while working in a customer-facing role


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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).

(Posting required by OCGA 13/10-91.)