NJ Employer Technical Editor in Parsippany, New Jersey
Salary or HourlySalaryEmployment StatusFull-TimePosition DescriptionESSENTIAL RESPONSIBILITIESResponsible for creating and maintaining an organizational knowledge for Major Accounts Service. Make recommendations for modification to ensure ease of use by client service associates.Review alignment of information with organization, Business Process Management and team strategy and recommend alternate methods to improve effectiveness.Design knowledge object content in Knowledge Management System (KMS) using defined standards and style guides.Assist in the performance of target audience analysis for the purpose of defining unique user groups (each with their own competency levels) that have finite information requirements for the purpose of defining both the security group parameters for KMS, single sourcing granularity requirements, and taxonomy.Perform information needs analysis on assigned target audience groups for the purpose of developing information base/domain, corresponding knowledge objects, and define all knowledge object attributes required to define the knowledge objects in the KMS for the defined user group(s).Perform analysis on information usage data from the KMS to determine knowledge gaps for assigned user groups defined in the KMS and work with KM Manager to develop prioritized project plans to fill these gaps.Coordinate information development with Instructional Designers to ensure single sourcing of content in reference and training presentations.Monitor trends in knowledge management including process, technology and culture. Identify new methods, tools and change management initiatives that support realization of the Major Accounts Service strategy and vision.Responsible for assisting with the identification, dissemination and incorporation of standards established through Council activities into the KMS.Anticipate emerging Service requests; satisfy current requests, and sunset obsolete solutions.Ability to work independently.QUALIFICATIONS1. Education: BA or BS in Education, Communications, Business, Human Resources, or other related field or equivalent experience.2. Experience:-Demonstrated ability to meet multiple deadlines and manage heavy workload-Experience in conducting target audience information needs and gap analysis-Excellent verbal and written communication skills-PC Skills including knowledge of MS Office, web authoring tools, graphics s/w-Ability to handle sensitive or confidential information3. General Skills: Strong project management skills are essential as well as a passion for solving business problems using technological solutions. Must be able to communicate effectively and build relationships with all levels of management. The potential candidate must be innovative, creative and detailed oriented.-Development of content and configuration of Knowledge Objects for Knowledge Management System (KMS)-Demonstrated history of creative information web solutionsPreferred QualificationsAbout ADPSoftware in the Cloud. Experts on the Ground:ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.AdvertisementADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.