Geologics Technical Writer/ Editor II in Bedford, Massachusetts

Technical Writer/ Editor II

Category:

Technical

Type:

Description:

We have an opening with a major aerospace company in Bedford, MA for a CRM RFP Technical Writer. This is a contract for 1 month and requires US Citizenship. If hired, you will work for GeoLogics at our aerospace client’s facility in Bedford, MA. Please read the job description below and email your resume at pchhabra@geologics.com, if you fit the requirements.

Looking for a CRM RFP technical writer with customer service/call center (not sales) CRM familiarity.

Working within the Global Digital team, this person will help to enable best in class experience with iRobot’s CRM platform

and Customer Care team by ensuring requested relevant functions and future needs are documented in an effective

manner.

Req#: 7316892

Technical Writer

Bedford, MA

1 month

Key responsibilities:

• Complete Global Service CRM RFP and related documents.

• Works with internal stakeholders to ensure high quality articulation of requirements, philosophy, capabilities, and processes.

• Working with stakeholders and other SMEs, to provide drafts and final documentation.

Skills: Knowledge & Experience:

• Detailed knowledge of customer service/call center platform RFPs/RFIs and related documents.

• Sound understanding of customer service/call center operations, including requirements, functionalities, and processes.

• Good knowledge of systems, reporting requirements, and third party integrations & databases.

• Minimum five years writing experience in the consumer goods customer service category is highly desirable.

• Strong communication skills, including investment writing and oral discussion / presentation.

• Strong project management skills.

• Ability to work effectively in a deadline-oriented environment.

• Ability to manage multiple stakeholders, their expectations, and requirements.

• Excellent problem solving, organizational, and oral/written communication skills

• Attention to detail, commitment to high quality work standards and the ability to ensure quality standards are maintained under time a

stakeholder pressure.

• Ability to perform in a dynamic, fast-paced environment

Education: • Bachelor’s degree

Priyanka Chhabra Technical Recruiter (661) 829-4924 pchhabra@geologics.com

Location

Bedford , MA

Minimum Experience (yrs):

Required Education:

Not Specified

Benefits: